Communication Style Case Study Essay Example for Free

converse Style Case Study EssayCommunication style is the method used to deliver our messages to others. Its outcome is affected by the style chosen by the individual to relay our message. The different styles atomic number 18 passive, assertive, aggressive, passive-aggressive. throughout my experience in healthcare, I have either witness or taken part in different perspectives that used different styles of communication. There are three specific somebodyal scenarios that come to mind when I think about the different styles of communication. First Personal ScenarioDuring a nursing school infirmary rotation I was assigned to follow a registered nurse and witness communication between the nurse and invitee. The nurse entered the nodes room and without a courteous salutation such as good morning or a simple hello stated, Mrs. Jones here is your medication. The client responded, I do not want it. all you do all day is give me too much medication. The nurse replied with a fir m tone of voice and eye rolling, You have to take it. How do you expect to get improve if you do not take your medicine? Both the nurse and client used aggressive communication. The nurse could prevent the involvement with the client had she initiated an assertive style of communication.To improve the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, acknowledge the clients feelings, and shape up the client to address her concerns (Arnold Boggs, 2011). Also the nurse should explain why the client is being given the medication to help the client understand the reason. According to Hansten and capital of Mississippi (2009), to make communication clear we must explain why we need to take such actions. In this scenario the outcome using an aggressive style give lead to failure to achieve a client focused therapeutic relationship. sooner the client feels that theycannot trust the nurse and respond aggressively. Trust is an essent ial piece to a therapeutic relationship (Arnold Boggs, 2011). Had the nurse approached the client with a simple greeting followed by the name of medication and the reason for taking it, perhaps the client would have been more willing to be compliant with the recommended care. Second Personal ScenarioRecently I witness a situation where a nursing accomplice was sitting at the nursing station and the nurse was walking by holding medications and a water cup in her hand. The nurse asked the nursing garter, The make light is on in room five and I need to give another client his medications. Would you please see what the client needs. The nursing assistant crosses her arms and replies, I am tired of these lazy nurses. I always have to do everything. The nurse rolled her eyes and replied, Just do your frolic and do what I asked. In this situation the nursing assistant responded aggressively. The nurse first used the assertive style then replied using the aggressive style. Instead the nurse should have been consistent with an assertive response.For example she could of replied without rolling her eyes, using a medium voice pitch, abstain from insults, and acknowledge the other persons feelings (Hansten Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and preventing the conflict from escalating (Hansten Jackson, 2009). Also, conflict should be addressed and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a lack of trust and took the focus away from the clients care. This in turn can cause retaliation among peers and jeopardize quality client care. Both conflicting parties are forgetting that their goal is to provide quality client focus care and collaboration is essential to deliver it. Collaboration helps accomplish better outcomes than one person alone (Arford, 2005). Third Personal ScenarioI had a personal situation where the doctor ordered for a twenty-four hour water colle ction. The procedure involves collecting the urine immediately after the client voids and transferring it to a special container unplowed on ice, to preserve the urine. I informed my nursing assistant, I started a twenty-four hour urine collection in room 5. Can you please make sure tocheck frequently for urine in the bedside commode and place it in the collection container. The nursing assistance replied, Ok. I will. The next time I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, I noticed the ice had melted in room five. Please check on the ice levels hourly. She replied, Ok. I will. It seemed as if every time I checked on the ice levels they had melted. I found myself frustrated and ended replacing the ice myself to get the argument done correctly. I realize now that my communication with my assistant was non-assertive.My assistant was passive in her response. I failed to assess my assist ants level of soul of the procedure and instead I lost trust and became frustrated. Communication should be clear, complete and explain why we need a task done a certain way (Hansten Jackson, 2009). If I would of taken the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In return I would have been able to attend to others duties had I been able to trust my assistant. Instead my message was incomplete and my answer demonstrated a lack of trust toward my assistant.ReferencesArford, P. H. (2005, March/April). Nurse-physician communication An organizational accountability. Nursing Economics, 23(2), 72-77. Retrieved on March 16, 2014, from http//search.proquest.com.ezproxy.apollolibrary.com/docview/2369346accountid=458 Arnold, E., Boggs, K. U. (2011). Interpersonal relationships Professional communication skills for nurses (6th ed.). St. Louis, MO Elsevier/Saunders. Hansten, R. I., Jackson, M. (2009). clinica l delegation skills A handbook for professional practice (4th ed.). Boston, MA Jones and Bartlett Learning.