Using SAP in Electronic Government Research Paper

Using SAP in Electronic Government - Research Paper Example and Europe and will address the various challenges at "The Impact of E-Government in Europe" conference next month in Helsinki, said Ian Swann, vice president of SAP's public sector unit. Last year, SAP joined a program headed by the Center for Technology in Government at Albany State University in New York to help address the challenge of calculating return on investment for public sector IT initiatives. The center has conducted five case studies of organizations that have sought to assess the impact of the IT investments and has drafted a document offering a methodology for measuring ROI. Swann will present the findings of the five case studies and the ROI white paper. SAP is also participating in the European Union's E-Government Action Plan, aimed at helping Europe's sprawling public sector improve the efficiency of its internal operations and external services to citizens. The company is a contributor to the E.U.-funded Picture Project, a Web-based system that lets government officials measure the impact of information and communication technologies on organizational processes, enabling informed choices for long-term technology investments. While pointing to SAP's software expertise in areas such as accounting, human resources and logistics, Swann acknowledged an eagerness on the part of many governments, such as Germany and France, to create applications on "open architectures.†... ing, human resources and logistics, Swann acknowledged an eagerness on the part of many governments, such as Germany and France, to create applications on "open architectures.† Public-sector organizations will use "open source where it is appropriate and where it works," Swann said. But Swann was quick to use the word "open" in the context of SAP's new service-oriented architecture platform. The platform, he said, "opens up the delivery of services" and opportunities to work with independent software vendors. "All of this is about building more agile applications and creating more value out of existing investments," he said. Currently, sales to the public sector account for roughly 10 percent of SAP's total revenue and are growing, according to Swann. But selling to governments, which "are and will remain under severe financial constraints," will continue to be a challenge, he said: â€Å"That’s why we have to deliver value to what they're doing." E- Government complian ce We've seen the news reports with carloads of FBI agents, windbreakers and all, rushing into a business to seize paper records and servers. The evidence is analyzed later to prove a crime using computer forensics. However, the more likely use of computer forensics will be requirements around lawsuits: accounting records, emails, transaction data, and so on, all used to tell a story that will benefit either the plaintiff or the defense. The problem comes when we move data to the public clouds. How do we deal with legal issues, such as lawsuits and law enforcement? For the most part, organizations moving to the cloud have not even considered this issue. Indeed, according to Network World, "Any business that anticipates using cloud-based services should be asking the question: What can my cloud provider